FREE SHIPPING ON ALL U.S. ORDERS! EASY RETURNS!

FAQ

SHIPPING POLICY

Do you offer free shipping on orders?
Yes, every order within the U.S. ships to you for free including to PO Boxes. Unfortunately, we currently do not ship outside of the U.S.

Do you ship to APO/FPO addresses?
Unfortunately, we do not ship to APO/FPO addresses at this time.

How are orders shipped?
We ship with USPS, FedEx, or UPS depending on the order.

How do I change my shipping address?
Please email our team at e68thst@gmail.com with your name, order number, the new address you would like your order shipped to, and the previous incorrect address. 
Changing your address within your account does not update the shipping address for that specific order. We MUST be notified for any changes. Unfortunately, once and item has been shipped, we are no longer able to change the address.

 

ORDER STATUS

How long will it take my order to arrive?
Your order should arrive within 2-4 business days (excluding holidays).

Will I receive tracking information?
You will receive an email with a tracking number when your order ships.

My order hasn’t arrived. What do I do?
Contact us at e68thst@gmail.com and we will look into the situation. Please include your order number in your email.

PREORDER POLICY

Do you offer free shipping on orders?
Yes, every order within the U.S. ship to you for free including PO Boxes. Unfortunately, we currently do not ship internationally outside of the U.S. at this time.

Do you ship to APO/FPO addresses?
Unfortunately, we do not ship to APO/FPO addresses at this time.

How are orders shipped?
We ship with USPS, FedEx, or UPS depending on the order.

How do I change my shipping address?
Please email our team at e68thst@gmail.com with your name, order number, the new address you would like your order shipped too, and the previous incorrect address. 
Changing your address within your account does not update the shipping address for that specific order. We MUST be notified for any changes. Unfortunately, once and item has been shipped, we are no longer able to change the address.

When do you charge for preorders?
We charge all preorders at point of sale.

I placed a preorder, am I able to cancel?
For all preorder cancellations, there is a 20% cancellation fee. We're able to waive the fee if the customer decides to complete an exchange instead. 

RETURNS

 

Items purchased from East 68th Street are eligible for returns within the first 30 days of delivery.

Refunds require proof of purchase: the invoice e-mailed to you or the original credit card used for the purchase. This helps us identify the order number and information to process the return.


Items must be returned in the same condition as they were received in. This includes items are not used, not worn, not washed, and not damaged. All original tags MUST still be attached. Items not in this condition are not eligible for return and will not be accepted.

Footwear MUST be returned in their original shoe box. Damage to the shoe box makes shoes ineligible for return, so they must be returned in a shipping box to avoid damage. The same shipping box they were received in is acceptable.  If received damaged, shoes will not be accepted.

Any return after 30 days from date of purchase will not be accepted.

REFUNDS

How will I receive the refund?
If your return is approved, we will initiate a refund to the same method of payment used in the original purchase.

How long will it take to get my refund?
You should receive your refund within 2-3 business days after we receive the item, depending on your card issuer.

How can I check the status of my refund?
Send us an email at e68thst@gmail.com and we would be happy to help!

EXCHANGES

Can I exchange/replace an item instead of getting a refund?
Yes, just email e68thst@gmail.com with your request.

PAYMENT INFORMATION

What forms of payment do you accept?
It is possible to pay for your order using Visa, MasterCard, or American Express.

Do you charge sales tax?
We are required to collect sales tax on orders shipped within Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, and Wisconsin

GENERAL INFORMATION

Do you offer gift certificates and/or gift cards?
Gift cards are available and do not expire! https://www.e68thstreet.com/products/east-68th-street-gift-card

How do I get assistance if I need it?
If you still have any questions or concerns that have not been answered, please contact customer service at e68thst@gmail.com and our team will help you answer any questions you may still have!